Getting started is easy. We just need your prescription.
For new prescriptions, you have three options:
- Ask your doctor to send a 90-day supply of your prescription electronically to Express Scripts® Pharmacy. (This is the fastest way to get your medication!)
- Log in to your Express Scripts account and click the “Request an Rx” button on the right side of the home page.
- Dial the number on the back of your ID card, and we’ll contact your doctor for you.
For current prescriptions:
If you have refills available, simply click to add them to your cart and place your order. We’ll contact your doctor and take care of the rest. We suggest letting them know we’ll be reaching out, so they’re prepared with your information.
Yes, your medication is safe to take. We maintain rigorous safety standards for the inventory in our pharmacies, and only dispense medications that are approved by the FDA for the U.S. market. All drugs approved for use in the U.S. must comply with FDA manufacturing standards to assure quality and product label requirements.
It’s very safe. Millions of people have their medications delivered every day. We make sure packaging is confidential, tamper evident, and weather resistant. If your medication requires specific temperature control, we use special packaging and coolant packs, adjusting for weather forecast and climate.
Having your medication delivered is only for maintenance medicine that you take daily or regularly for an ongoing condition. These often come in a 90-day supply, meaning you are less likely to miss a dose, which can keep you healthier as compared to 30-day.
We only dispense medications that are approved by the FDA for the U.S. market. All drugs approved for use in the U.S. must comply with FDA manufacturing standards to assure quality and product label requirements. The FDA oversees drug manufacturing and has staff in overseas regions (including China, India, Europe and Latin America) in order to expand oversight of imported medical products.
After we receive your prescription from your doctor, your medication usually arrives within 5-7 days. It may take longer if Express Scripts® Pharmacy needs additional information from your doctor or if your medication is temporarily unavailable. If so, Express Scripts® Pharmacy will notify you and give you options. You can always track the progress of your medication shipment online or through the Express Scripts® Pharmacy mobile app.
You can get covered, long-term medications delivered. To be eligible for delivery, you must have a prescription written for a 3-month supply. The actual quantity or days' supply you receive depends on your plan's rules.
We don’t offer delivery for short-term or temporary medications like an antibiotic. There are also limits on delivery for controlled substances like opioid medications.
We ship your medication in a tamper-evident, weather-resistant package. If your medication is sensitive to extreme hot or cold weather, we ship it in a temperature-controlled package.
We ensure efficient and reliable delivery by working with all major carriers and we’re in constant contact with these carriers so we know immediately if there is a need to adjust for a potential weather disruption or other local and regional issues.
Standard shipping is free. You can get next-day or two-day shipping for an extra fee.
We work directly with FDA-approved pharmaceutical manufacturers. The medications are stored in one of our home delivery pharmacies across the country. When you place your order, we choose one of our pharmacy facilities to fill your prescription depending on the medication and delivery location.
Yes. Our pharmacists are available by phone 24/7 to answer questions about your medication.
We have specially trained pharmacists focused on medical conditions such as:
- Cardiovascular conditions (heart disease, high blood pressure, high cholesterol)
- Pulmonary conditions (asthma, COPD)
- Neuroscience conditions (migraine, depression, anxiety)
- Women’s health conditions (hormone therapy, contraceptives)
If you can’t find the answer to your question, please contact us.